799pak Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 799pak ("799pak", "we", "us", "our") collects, uses, discloses, and protects personal data obtained from users ("User", "you", "your") of the 799pak online casino and sports betting platform located at 799pak.club (the "Platform").

799pak is committed to protecting the privacy and security of its users' personal information. We handle personal data responsibly and in accordance with applicable data protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

This Policy should be read alongside the 799pak Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform.

2 Personal Data We Collect

799pak collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security of the Platform. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for CNIC-based age and identity verification.

3 How We Collect Your Data

3.1 Directly from You

The majority of personal data 799pak holds is provided directly by you at various stages of your relationship with the Platform, including:

• During account registration — mobile number, password, and basic profile information.
• During KYC verification — full name, date of birth, CNIC number, and CNIC document scan.
• When making deposits or requesting withdrawals — payment method details and transaction amounts in PKR.
• When contacting 799pak customer support via live chat or email.
• When configuring responsible gaming tools such as deposit limits or self-exclusion requests.

3.2 Automatically

When you access and use the 799pak Platform, certain technical and usage data is collected automatically through cookies, log files, and similar technologies. This includes your IP address, browser type, device type, operating system, referring URLs, and data about your interactions with games and betting markets.

3.3 From Third Parties

In certain circumstances, 799pak may receive personal data about you from third parties, including payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) for transaction verification purposes, and identity verification service providers used in the KYC process.

4 How We Use Your Personal Data

799pak uses personal data for the following purposes:

• Account management: Creating, maintaining, and administering your 799pak account, verifying your identity, and managing login and security.
• Service delivery: Processing deposits and withdrawals in PKR, providing access to casino games and cricket betting markets, and administering bonuses and promotions.
• KYC and compliance: Verifying age (18+) and identity as required by responsible gaming and anti-money laundering obligations. CNIC verification is mandatory for withdrawal eligibility.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct on the Platform.
• Customer support: Responding to your queries, resolving complaints, and communicating important account-related information.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and administering self-exclusion, deposit limits, and other responsible gaming tools.
• Platform improvement: Analysing usage data to improve the 799pak user experience, game selection, and payment processes.
• Legal obligations: Complying with applicable legal and regulatory requirements including record-keeping obligations.

5 Legal Basis for Processing

799pak processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 799pak — including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal obligations including KYC, age verification, and anti-money laundering requirements.
• Legitimate interests: Processing for fraud detection, security monitoring, responsible gaming oversight, and Platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Where we rely on consent for specific processing activities (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6 Data Sharing & Disclosure

799pak does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only where necessary and for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processors — solely to facilitate deposits and withdrawals in PKR.
• KYC and identity verification providers: Third-party services used to verify CNIC authenticity and age during the KYC process.
• Game studio providers: PG Soft, Evolution Gaming, Pragmatic Play, and other certified studios — for the purposes of game session management. These providers operate under contractual obligations that limit their use of your data.
• Security and fraud prevention services: Third-party services that assist 799pak in detecting and preventing fraudulent activity on the Platform.
• Legal and regulatory authorities: Where required by law, court order, or regulatory authority, 799pak may be required to disclose personal data to competent authorities.

All third parties with whom 799pak shares personal data are contractually required to maintain appropriate security standards and to use the data only for the specific purposes for which it was shared.

7 Cookies & Tracking Technologies

The 799pak Platform uses cookies and similar tracking technologies to enhance your user experience, maintain session continuity, and collect usage analytics. The categories of cookies used include:

• Essential cookies: Required for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remembering your preferences such as language settings and responsible gaming configurations.
• Analytics cookies: Collecting aggregated, anonymised data about how users interact with the Platform to inform product improvements.
• Security cookies: Detecting suspicious login behaviour, bot activity, and fraudulent sessions.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on the 799pak Platform.

8 Data Retention

799pak retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Retained for the duration of your account's existence and for a minimum period following account closure to meet legal and compliance obligations.
• KYC documentation: Retained for a minimum of five years following the end of the customer relationship, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the interaction, or longer where required to resolve ongoing disputes.
• Self-exclusion records: Retained for the duration of the exclusion period and for a minimum of five years thereafter.

When retention periods expire, personal data is securely deleted or irreversibly anonymised.

9 Data Security

799pak implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 799pak Platform.
• Encrypted storage of passwords and sensitive account credentials — 799pak staff cannot view your password in plain text.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Automated brute-force detection and account lockout after failed login attempts.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• OTP-based authentication for sensitive account actions including password resets and large withdrawals.

10 Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 799pak:

• Right of access: You may request a copy of the personal data 799pak holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 799pak's legal retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: Where processing is based on your consent or a contract, you may request transfer of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact 799pak at [email protected]. We will respond to requests within 30 days. Some requests may be subject to identity verification before they can be fulfilled.

11 Children's Privacy

The 799pak Platform is strictly intended for individuals aged 18 and above. 799pak does not knowingly collect or process personal data from individuals under the age of 18. If 799pak becomes aware that personal data has been collected from a minor, that account will be closed immediately and all associated data deleted, except where retention is required by applicable law.

If you are a parent or guardian and believe your child has registered with 799pak, please contact us immediately at [email protected].

12 International Data Transfers

Some of 799pak's third-party service providers — including game studio partners and certain KYC verification services — may process personal data outside of Pakistan. Where such transfers occur, 799pak ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy, including contractual data protection clauses with receiving parties.

By using the 799pak Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan where 799pak's service providers operate.

13 Changes to This Privacy Policy

799pak reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to registered users via the Platform or by notification to your registered mobile number or email address where provided. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the 799pak Platform following notification of a revised Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Policy periodically.

14 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 799pak, please contact us:

We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 calendar days. For complex requests involving data access or erasure, we may request proof of identity before processing.